Refund & Return Policy

1. Scope

This policy applies to payments made for the digital, custom and professional services offered by TechticalS, including contracted development projects, maintenance subscriptions and online invoice payments.

2. Nature of the Services

Most of our services are digital and personalized (software development, custom deliverables and professional services). Because work is tailored to each client and often begins immediately, refunds are subject to the rules below.

3. Refund Request Window

You may request a refund within fourteen (14) calendar days from the date of payment, provided that the work has not started, has not been delivered and no irreversible third-party costs have been incurred. For subscriptions, the request must be made at least fifteen (15) calendar days before the next renewal; the current period is not refundable except where required by law.

4. Refund Eligibility

You may request a refund when: (a) we have not started the contracted work and no irreversible third-party costs have been incurred; (b) a deliverable is not provided within the agreed term due to our fault; or (c) a duplicate or erroneous charge occurred.

5. Partial Refunds

If a project is cancelled after work has started, we may offer a partial refund for the portion of the work not performed, after deducting work already delivered, hours already spent and irreversible third-party costs. The calculation will be explained in writing.

6. Non-Refundable Items

The following are generally non-refundable: work already delivered and accepted; personalized services already executed with your consent; irreversible third-party fees, licenses or infrastructure costs already incurred on your behalf; hours already spent; payment processor fees; and late-payment interest or fees. Subscription periods already started are also non-refundable, except where required by law.

7. How to Request a Refund

Email support@techticals.com with your name, invoice or payment reference, the amount and the reason. We will acknowledge receipt within three (3) business days. We may ask for additional information. We will decide within ten (10) business days after receiving the complete information.

8. Processing and Method

Approved refunds are processed within fifteen (15) business days after approval, subject to the payment processor's rules. Refunds are returned through the original payment method when possible. For payments processed by Lemon Squeezy, refunds are subject to Lemon Squeezy's rules and may appear according to its timelines. Bank or processor fees may be deducted where permitted by law.

9. Subscriptions and Cancellation

You can cancel a maintenance subscription by emailing support@techticals.com at least fifteen (15) calendar days before the next renewal. Cancellation stops future renewals and does not refund the current period, except where required by law. You keep access until the end of the paid period.

10. Chargebacks and Disputes

If you initiate a chargeback or dispute without first contacting us, we may suspend work and withhold deliverables until the dispute is resolved. Fraudulent disputes are not covered by this policy.

11. Right of Withdrawal (Colombia)

Under Ley 1480 de 2011, consumers in Colombia generally have the right to withdraw within five (5) business days. This right does not apply to personalized services that have begun with your consent, or to digital content whose execution has started. Your project agreement will state when execution begins.

12. Payment Reversals (Wompi)

For payments made through Wompi, reversals may be requested according to Wompi's operating rules and applicable Colombian regulation. Reversal does not exempt you from paying for services actually provided.

13. Mandatory Consumer Rights

Nothing in this policy limits mandatory consumer rights under the law of your place of residence.

14. Contact

For questions about this policy, contact support@techticals.com. TechticalS — Manizales, Caldas, Colombia.